Returns / Exchange

Procedure in case of exchange, return or wrong delivery.

Please read below how to proceed in case of exchange or return.

If you have any questions you can contact us as follows: email: mail@derirlandshop.de

The address for exchanges or returns is
Der Irland Shop GmbH & Co KG,
Affenstein 29,
67246 Dirmstein
Germany

Exchange of goods:

The ordered and delivered goods do not suit you?

Please send the goods back to us with sufficient postage. Enclose a note, preferably a copy of the invoice, with the exchange. There you can indicate which article should be exchanged for which size.

The goods must be returned undamaged, in their original packaging and with all labels still attached.

The exchange will be processed immediately after receipt of your return.

Returns:

Do you not like your ordered goods?

In this case just return the goods to us with sufficient postage within 14 days of purchase. You will find all information on this here in our terms and conditions.

You can call up and print out the cancellation form here >>
Please fill out the cancellation form and enclose it with the return shipment.

All goods must be returned undamaged, in their original packaging and with all labels still attached.

The return and refund will be processed immediately after receipt.

Incorrect delivery:

You have accidentally received another article than the one you ordered?

Please contact us, by phone or e-mail, and you will receive a return label by e-mail. You can print this out and stick it on the package. In this case, the shipping is of course free of charge for you.

Important note: If the goods are returned damaged, not in their original packaging or not with all labels, we reserve the right to charge the costs for this. Your statutory rights remain unaffected.